Bristol Airport criticised over security fast lane
16.08.08
Bristol Airport has been criticised after it launched a new service allowing passengers to avoid security queues by paying £5, the Evening Post reports. The service has not gone down well with one regular traveller, who claims it is an unfair money-making enterprise which exploits the misery of passengers who have to endure delays at security.
The Fly Thru service, which was introduced late last month, allows passengers travelling through the airport to fast-track their way to the departure lounge in return for a £5 fee. It is aimed at business passengers, people under time pressure or those who hate to queue as part of a customer upgrade across the airport.
But regular traveller Graeme Wakerley, a biomedical scientist from Kingswood, told the newspaper: ‘I use Bristol Airport frequently, and I think the facilities are pretty poor. It galls me when they send me an email offering an improved service – which I have to pay for. It gives you the impression that anyone who pays their £5 can get preferential treatment when they get to the security check-in, while everyone else has to make do with the queues.'
‘I think it's appalling that Bristol Airport should try to generate cash through the misery that they put people through. Why don't they just put the money into staff and, for example, more toilets?’
James Gore, spokesman for Bristol Airport, told the newspaper: ‘We have invested over £3m in improving the security search area, including additional channels and state-of-the-art x-ray technology. This has enabled us to reduce queuing times for all passengers.'
‘However, some passengers told us they wanted a way of guaranteeing the quickest possible progress through the security search point, so we have introduced the Fly Thru option. By offering a choice, we can provide an airport experience to suit the needs of all passengers.‘
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